Privacy Policy

Last Updated: 30 November 2023

1. Purpose and Scope

a. Purpose

Careific is dedicated to providing caregivers with a comprehensive tool to enhance communication and monitoring of their seniors, fostering a secure and connected caregiving experience.

The collection and utilization of personal and health data are strictly for the purpose of improving the caregiving process, ensuring safety, and providing valuable insights for both caregivers and seniors.

b. Scope

This Privacy Policy applies to all users of Careific, encompassing caregivers, seniors, and any third-party service providers involved in the functionality of the app.

The policy governs the collection, use, and sharing of personal and health data within the app.

2. Information We Collect

a. Personal Information:

Caregiver
  • We collect your name, email address, and password for authentication purposes.
  • The location that is set as a geofence for your senior.
  • Your voice from your device’s microphone if the walkie-talkie feature is used.
  • Device tokens, which are unique identifiers associated with your device, are used for authentication, push notifications, and communication features.
  • The seniors whom you are linked to.
Senior
  • We collect your name, email address, and password for authentication purposes.
  • Data that is automatically collected for health monitoring, including fall detection, heart rate, heart anomaly, device motion, location, and battery as well as charging status.
  • Data provided by the user including reported symptoms, SOS button presses, scheduled routines, and medicines.
  • Your voice from your device’s microphone if the walkie-talkie feature is used.
  • Device tokens, which are unique identifiers associated with your device, are used for authentication, push notifications, and communication features.
  • The caregivers whom you are linked to.

b. Usage Information

Information on how you interact with the app, including active sessions.

3. How We Use Your Information

a. Authentication

  • Securely authenticate users through Firebase Authentication, ensuring a protected and personalized user experience.

b. Communication

  • Facilitate seamless communication between caregivers and seniors.
  • Send notifications related to fall detection, location geofencing, inactivity monitoring, charging status, and more to caregivers regarding the linked seniors condition.

c. Health and Safety Monitoring

  • Monitor health metrics such as heart rate, heart anomaly, and provide insights from the senior’s Apple Watch for caregivers.
  • Allow caregivers to monitor the battery status, charging status, and device motion status of the senior's iPhone and Apple Watch.
  • Enable health consultations through the GPT feature, powered by OpenAI's GPT API for caregivers.
  • Enable location geofencing for tracking and enhancing safety measures for seniors.

d. Safety and Emergency Response

  • Utilize fall detection and the SOS button for seniors to provide prompt alerts for caregivers.

e. Reminders and Tasks

  • Provide timely reminders for seniors regarding medicine intake, daily routine, and other caregiving tasks.

f. Symptom Reporting

  • Allow seniors to report their symptoms to caregivers, promoting open communication and proactive caregiving.

g. Data History

  • Maintain a comprehensive history of all information collected above for both caregivers and seniors.

4. Sharing of Information

a. Between Caregiver and Senior

Information is shared securely between caregivers and seniors through the app for effective communication and monitoring.

b. Service Providers

We may share data with trusted third-party service providers for app functionality, analytics, and customer support.

c. Legal Compliance

We may disclose information as required by law or to protect our rights and users.

5. Data Security

Industry-standard security measures are implemented to protect your data from unauthorized access or disclosure.

6. Authentication and Push Notifications

Careific uses Firebase Authentication for secure user authentication.

Firebase Cloud Messaging is employed for reliable push notifications.

7. Consultation Feature

Careific leverages OpenAI's GPT API to power the health consultation feature, ensuring accurate and insightful information.

Queries from the user will be sent to OpenAI's GPT API, which is under OpenAI’s privacy policy. We recommend you to review their privacy policy before using this feature.

8. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Users are encouraged to check for updates regularly.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us at yteamapplication@gmail.com.

By using Careific, you acknowledge and agree to the terms outlined in this Privacy Policy. We recommend reading it thoroughly to ensure a clear understanding of our practices concerning your information. Your privacy and trust are paramount to us, and we are committed to providing a secure and transparent caregiving experience through our app.